How to make your
SAP system run smoothly.

With automated 24/7 SAP monitoring, problems are detected and eliminated in real time.
 Smooth SAP operation is ensured and you save time and money. 

Get to know the functions

Click through the tool.

View of the sensors

The Scansor sensors deliver specific values directly from your SAP system or the SAP database. Within the graphic view, PRTG informs about he state of your system landscape. One glance at the dashboard suffices.

SAP Work Process Monitor

This sensor monitors the workload and runtime of the individual work processes in your SAP system. In addition it displays how many users are logged on per client. With the help of PRTG reports, you can identify and eliminate resource bottlenecks at an early stage.

SAP Job Monitor

This sensor enables the monitoring of one specific or several SAP jobs. Aborted jobs are detected immediately and also the runtime of a job can be monitored.

SAP HANA Monitor

The HANA Monitor for example monitors services, memory usage, replication status, backups and license status.

SAP IDoc Monitor

The SAP IDoc Monitor enables precise monitoring of IDocs in your SAP system. Using the filter options, you can monitor only the errors you want to see and than forward those directly to the appropriate team, e.g. based on the type.

Dashboard

Visualize your current monitoring status information in your own dashboard.

Set-up in the Profiler

SAP profiles are created in the Profiler and stored in a database. To set up the system, parameters are stored for SAP user access and the queries are started via an RFC connection.

Setting up the sensors

A simple user interface is available for maintaining the connection of your SAP systems and the sensor parameters. All passwords are saved encrypted.

Integrated functions

Scansor saves time and resources. Scansor works with data coming from the SAP core in real time, making it more reliable and faster than other products.

One solution, everything in view.
With sensors from itesys and PRTG from Paessler, you have the entire IT landscape, i.e. SAP systems, databases and infrastructure centrally in one monitoring system. One glance at the dashboard suffices.
Easy installation.

The installation is agent-free and can be carried out easily and independently thanks to the installer with installation instructions. Immediately after the quick set-up, the query values are visible in the monitoring.

24/7 Live status information.

Visualization of the current monitoring status information in the dashboard. The adjustable layout can be customized, and additional systems can be monitored and shared.

Flexible notifications.
Selected recipients are automatically notified. For example, by e-mail push message, by SMS and much more. The notifications can be set individually and flexibly according to your needs and schedules.
Individual reporting.

Customizable reports to compare your specific monitoring data over particular time frames. Recognition of dependencies and elimination of error sources.

Scalable fair licensing.

You can test the full version free of charge for 30 days before purchasing. The transparent pricing model is based on the number of sensors and includes a license and maintenance fee. An upgrade is possible at any time.

Sensors for every need.

The Scansor SAP sensors and PRTG enable comprehensive SAP monitoring that seamlessly monitors even large SAP and IT landscapes. They measure, inform and send an automatic alarm when defined threshold values are exceeded.

SAP Standard

The SAP Standard sensors should be installed as a minimum for monitoring a SAP system. This is the most important monitoring data for the Health Check.

SAP Update Monitor
Monitoring of Update errors

SAP Enqueue Monitor
Monitoring of the enqueue status of a SAP system

SAP Job Monitor
Monitoring of SAP jobs

SAP Dialog Monitor
Monitoring the dialog response times

SAP Dump Monitor
Monitoring of system dumps

SAP Spool Monitor
Monitoring spool requests

SAP Workprocess Monitor
Displays the load of a SAP system

SAP J2EE Monitor
Monitoring of a SAP Java instance

SAP Client Monitor
Monitors the changeability of SAP clients and global setting of SAP transaction SE06

SAP Databases

With the SAP Database sensors, status information, security and performance can be monitored and storage space problems detected.

MaxDB Monitor
Monitors Usage, Backups und SAP CheckDB

Oracle Monitor
Monitors the backups and tablespaces of an Oracle database

DB2 Monitor
Monitors the backups and tablespaces of a DB2 database

HANA Monitor
Monitors license, services, replication status, backups etc. for a SAP HANA database

MSSQL Monitor
Monitors backups and fill levels from an MS SQL database

Sybase Monitor
Monitors sessions, status, locks, usage, backups, log backups of all Sybase DB's in one installation'

SAP Special sensors

The SAP Special sensors offer additional KPIs that are not necessarily required on every SAP system, but can be very helpful for the Health Check.

SAP Cloud Connector
Status monitoring of SAP Cloud Connector, the subaccounts as well as the certificates and the memory usage of the host

SAP CPI Monitor

To monitor the status of the iFlows (integration flows) on SAP Cloud Platform Integration

SAP SF Execution Monitor
Collects the exceptions from the Execution Management that is configured on the SuccessFactors cloud service

SAP Application Log Monitor
Checks the application log (SLG1) for errors

SAP Parameter Monitor
Checks one or more SAP profile parameters for desired values using different comparing operators

SAP IDoc Monitor
Monitoring of all IDocs

SAP SOST Monitor
Monitors outgoing messages

SAP STMS Monitor
Transport monitoring

SAP aRFC Monitor
SM58 Monitoring

SAP RFC Monitor
Monitoring of ABAP RFC connections

SAP Content Server
Monitors status of SAP Content Server

SAP HTTP Monitor
Monitors dialog response times filtered on type HTTP

HANA SDI Monitor
Monitors the status of the data provisioning agent and the connected remote sources as well as the different status of the scheduled tasks

SAP tRFC Monitor
Monitoring of transactional RFC’s per client / TA SMQ1 / SMQA / SMQ2

SAP Syslog Monitor 
Monitoring of Syslog entries 

SAP Server Monitor
Monitoring of SAP Server of installation

SAP BusinessObjects Monitor
Monitors the status of SAP Business Objects

SAP IDM Monitor
Monitoring of IDM dispatchers on linux systems

SAP PI/PO Monitor
Monitors the amount of faulty PI messages of type “system error” and “cancelled”

SAP Certificate Monitor
Shows the status of SAP certificate

SAP BatchMappen Monitor
Monitors the transaction SM35

SAP Freespace Monitor
Monitors free space of SAP and database specific drives / mount points

SSH Memory Info
Monitors the memory usage on a linux system

SSH File Monitor
Monitors the modification date of one or more files on a linux system

SAP bgRFC Monitor
Monitors tRFC/qRFC inbound and Outbound queues for errors and locks

Frequently asked questions.

Here, you will find answers to most questions.
Please contact us if anything is unclear to you.

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What is a sensor?

We define a sensor as a measuring point that picks up a collection of one or more queries on a specific aspect in the SAP system or a database. For example, the number of update errors in the SAP system, the number of aborted SAP jobs or back-ups and the filling levels of a database. An overview of the sensors can be found here.

How do I monitor SAP systems?

As a minimum monitoring for every SAP system or SAP application, it is necessary to have an overview of the SAP Basis, i.e. to keep an eye on updates, dialogs, dumps or individual SAP jobs. In our SAP monitoring solution, this is already covered by the SAP standard sensors. In addition, other important values can be monitored in various systems, which we call SAP Special sensors. These include, for example, IDocs, RFC connections, STMS, Syslog, and so on.

How do I monitor SAP databases?

Scansor offers SAP Database sensors as an add-on for PRTG with sensors for databases such as SAP HANA, Sybase, MaxDB, Oracle, Db2 or MSSQL. With the SAP Database sensors, status information, security and performance can be monitored and storage space problems detected. For example, the sensors measure the number of successful back-ups and log back-ups and the filling levels of the database. 

What license sizes are available?

PackageNumber of sensors
license package 2525
license package 5050
license package 100100
itlicense package 200200
license package500 500
license package Enterprise EditionUnlimited

How do I find the right license size?

Our licenses are based on the number of sensors used.
We recommend that you cover a minimum with the SAP standard sensors. For this, you need approximately per:
  • ABAP system = 8 sensors (7 sensors in SAP plus 1 DB)
  • Java system = 2 sensors (1 sensor plus 1 DB)
  • DB = 1 sensor (e.g. HANA, Sybase, Oracle) and replication if necessary 

Our 
calculator will help you with the calculation!

Even with the smallest license package 25 (number: 25 sensors), you can already monitor a 3-system landscape securely.

The software shows you the number of used and still free sensors at any time. 
This also applies to the free version, which allows you to test the software for 30 days and then select the appropriate license size. 

Contact us if you are still unsure about the license size. We are happy to help you.

By the way: An upgrade to a larger license package is possible at any time – you only pay the price difference.

How is the price calculated?

The price is calculated based on the One-time license fee for the purchase of the Scansor SAP sensors license plus a maintenance fee of max. 20% from the first year.

What does maintenance mean?

With maintenance, you receive all updates and upgrades (enhancements and new developments) for the Scansor SAP Monitoring; that is, numerous improvements or bug fixes as well as newly developed sensors and features. You will also receive preferential support via our customer service (ticket tool) in the customer area.

How does installation work for a PRTG cluster?

For a cluster installation, please contact us in advance. 

Cluster installation: The Scansor Framework must be installed on both PRTG servers. The customized profiles.db database can be copied to the second PRTG server for comparison. It requires one license key per server. 

Contact us before you buy. We are happy to help you.

When is remote monitoring needed?

As soon as SAP systems, network infrastructures and devices are distributed across local sites, branch offices, customer networks, data centers and in the cloud, and all systems are to be monitored centrally in one place.

Or if you want to relieve the PRTG core server by distributing part of the load to one or more PRTG remote probes.
You can split a Scansor license package between your remote probes. We would be happy to advise you on this.
Help on "PRTG Remote Probe":
You can extend PRTG monitoring to your distributed networks as far as needed by installing one or more remote probes. With these remote probes, you can monitor different subnetworks that are separated by a firewall from your local PRTG core server, in order to keep an eye on remote locations.

Details can be found directly on the Paessler page: 
https://www.de.paessler.com/remote-monitoring

How can I monitor remote probes with one license?

The license key is basically bound to a single PRTG server (machine ID). However, if there are several remote probes, the Scansor SAP Monitoring license can be split between the individual remote probes. To do so, you need a dedicated license key from us for each server. During the order process during license activation, we will inform you about this option. It is even better if you contact us for clarification before ordering.

For example:
Your landscape needs about 80 sensors for complete monitoring. Therefore, select the appropriate license package 100 and then divide it among your remote probes. For this purpose, the license 100 is split into several license keys with the desired number of sensors. For example: 1x40 sensors for Remote Probe 1 and 2x30 sensors for Remote Probe 2 and 3. This must be strictly observed during license activation. Don't worry, we'll guide you through the process. 

How can I test the SAP sensors before buying?

Click on the button to test 30 days free of charge!

Register and download the software in its full version, including installation instructions. Afterwards activate your free 30-day license. Make a decision at leisure after the test run and ask us your questions in the meantime. Are you missing any query values? We also develop customized sensors for you. Contact us. 

How can I start directly?

Select and order the appropriate license. After the installation to your PRTG installation, activate your license key and use it. 

Our installation guide will guide you quickly and easily through the process. Follow the instructions after the download. If you have any questions, please contact the support team. 
No PRTG in use yet? You can also use PRTG for 30 days free of charge! 
Contact us; we will, of course, also offer you the right PRTG license size for purchase!
Do you lack the time or expertise to conduct your own Scansor installation?
We'll take care of it for you. Simply select the installation service (subject to a fee) when ordering.

What do I do when the sensor limit is reached?

You can always uninstall sensors from systems that you do not need and reset the counter. You still want more sensors? An upgrade to a larger license is possible at any time – you only pay the price difference.

What are the benefits of Scansor SAP Monitoring?

  • Our preconfigured sensors access SAP or the database directly via RFC/ODBC and not via CCMS
  • All SAP systems and peripheral systems at a glance in PRTG – including infrastructure monitoring, because comprehensive monitoring means more than just SAP monitoring
  • State-of-the-art SAP HANA monitoring
  • Monitoring of SAP jobs, IDoc, certificates, SOST, Java etc. and all SAP databases 
  • Easy to install and set up, updates done quickly and easily
  • No specific expertise necessary
  • Guaranteed continuous development of the Scansor sensors
  • With Scansor SAP Monitoring, you can automate routine tasks, save costs and increase efficiency

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A product of itesys

SAP Basis – our hearts beat for this topic and our minds work on it. We are wholehearted technicians and service providers who are always looking for optimal and sustainable solutions for our customers. 
itesys - SAP Basis specialists from conviction.


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