23 April 2025

Structured IT Relief: ESA Benefits from Scansor and itesys SAP Basis Support

When thousands of orders need to be processed smoothly every day, stable SAP systems and complete transparency are crucial. For the purchasing organization of the Swiss Auto and Motor Vehicle Trade Association (ESA), the transition to SAP S/4HANA posed a major challenge: The existing monitoring solution was no longer sufficient in the new system landscape – too many processes, too little insight, too much risk.

With Scansor and PRTG from itesys, ESA found a solution that quickly provided transparency and control – laying the foundation for a stable SAP process landscape.

The challenges at a glance

Inadequate monitoring solution: The deployed solution lacked sufficient detail and did not meet the requirements of modern SAP systems.
Lack of internal resources: The IT team had only one SAP infrastructure specialist – an insufficient staff for a complex system landscape.
Hybrid SAP architecture: In addition to SAP S/4HANA®, other systems such as ERP HR, PI (JAVA), and ERP Gateway were in use, all of which needed reliable monitoring.
High dependency on functioning processes: With eight branches and over 5,000 daily orders, batch processes and SAP jobs had to run flawlessly.
Missing support concept: The previous implementation partner did not offer 24/7 monitoring and SAP basis support.

The solution: SAP monitoring with Scansor & PRTG

To tackle these challenges, ESA opted for the SAP monitoring solution from itesys – a combination of Scansor and PRTG, specifically developed for SAP environments.

Key Features:

Fully integrated SAP sensors in PRTG for automated monitoring
Real-time data queries directly from SAP HANA®, SQL, Sybase, MaxDB, Oracle, and Db2
Push notifications for irregularities via app, email, and dashboard
Monitoring of all critical processes: updates, dialog response times, batch jobs, etc.
24/7 SAP Basis support through the "SAP Expert Desk" with guaranteed response times
Quick implementation – operational within one day

The results: relief, control, and reliability

By using Scansor, ESA was able to achieve significant improvements in a short period of time:

Comprehensive monitoring of all relevant SAP systems and databases
Full control over batch processes – essential for daily order processing
Fewer outages and delays, higher process reliability and system availability
Huge time savings: Manual checks are eliminated
Improved service quality through optimized workflows
Long-term security thanks to 24/7 support with guaranteed response times

itesys as a partner: More than just technology

In addition to the technical solution, ESA also benefited from the comprehensive support provided by itesys:

Customized analysis of existing monitoring requirements
Fast, tailored implementation of the solution
Setup of thresholds and automated processes
Training & support for effective use of the system
Ongoing support and development of the monitoring strategy

By combining Scansor, PRTG, and the SAP Expert Desk, ESA received a scalable solution that both relieved the IT department and reliably secured critical business processes.

Conclusion: Monitoring that grows with you

ESA's success story demonstrates how SAP monitoring can become the stable backbone of a complex business operation—with minimal effort, maximum transparency, and continuous availability.

Want to know how you can successfully transform your SAP monitoring too?

Test Scansor for free for 30 days or explore all the features in our demo video—and see for yourself.