Truma keeps global oversight with Scansor & PRTG – efficient and cost-effective

The challenge: SAP as a BlackBox

Truma was faced with several monitoring challenges:

• Limited visibility: The DEV, TEST, and production systems were only accessible through the external hosting provider

• Dependency on the service provider: Interventions were only possible via indirect routes

• Lack of transparency: Issues like dumps or IDoc backlogs were only noticed once they started affecting operations

• Delayed error analysis: Root cause investigation was time-consuming and reactive

• Inadequate built-in tools: SAP’s own tools did not offer proactive monitoring

The solution: proactive SAP monitoring with Scansor

Truma chose Scansor from itesys – a specialized monitoring solution based on PRTG. This enabled the company to establish a comprehensive system that reliably monitors not only SAP but also the IT infrastructure and production processes.

With Scansor, Truma was able to:

• Detect issues in real time and immediately forward them to the service provider

• Keep an eye on all locations and systems through a central dashboard

• build proactive monitoring that identifies problems before they escalate

“Scansor saves us a huge amount of time because we can now spot issues immediately and respond in a targeted way.”
— Andreas Schmidt, Senior Systems Engineer, Truma

The benefits: regaining control, avoiding downtime

By introducing Scansor, Truma achieved measurable improvements:

• Independence from the hosting partner: full control over SAP performance

• Transparency across all SAP systems: critical conditions are detected early

• Faster error analysis: targeted communication with the host instead of lengthy root cause investigations

• Minimized downtime: performance issues are identified and resolved in time

itesys as a partner: technically strong, strategically close

itesys supported Truma not only with the implementation but also strategically:

• Analysis & consulting for monitoring outsourced SAP systems

• Installation & configuration of Scansor and PRTG

• Definition of individual threshold values

• Ongoing support including updates and assistance

• Roadmap consulting for expanding monitoring during the SAP S/4HANA migration

ChatGPT povedal: Conclusion: Monitoring that works – both commercially and technically.

The introduction of Scansor not only provided Truma with technical clarity but also delivered real business value:

• Up to 40% fewer unplanned SAP downtimes

• Automatic notifications reduce support efforts

• More transparency in hybrid landscapes

• Noticeable relief for the IT team

Do you also want to modernize your SAP monitoring – without any dependencies?

👉 Test Scansor now for 30 days for free.

Interested in learning more about SAP Cloud Monitoring with Scansor? Stay tuned – that’s our next blog topic! If you don’t want to miss our next blog release, sign up for our newsletter now.